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Case studies

Duckbot at work, in real chats

Two businesses, two kinds of chat. Here's how a property project and a football venue use Duckbot to reply right away, book customers in, and bring their team in at the right moment.

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Real estate · Bangkok

I-ZEN Urban Residence

A 3.5-storey twin-house project in Wang Thonglang, Bangkok, near Central Eastville. Duckbot works as an AI concierge on LINE and Facebook Messenger, right alongside the human admins in the same thread.

The setup

  • Duckbot covers out of hours, 21:00 to 07:00, and admins handle the daytime.
  • Leads from Facebook lead forms, budget included, land straight in the chat.
  • Duckbot replies instantly in Thai or English and invites the lead to book a site visit with a preferred date and time.

A real exchange

A lead had already arranged a Wednesday visit with an admin. At 05:50 the next morning, long before anyone was in the office, they asked: "Can I just walk in?"

Duckbot explained the project, said walk-ins are fine but booking ahead with a sales consultant is recommended, and when the Customer asked where it was, gave the full location: 200 m to Pradit Manutham Rd, 3 min to the Chalong Rat Expressway, near CDC and Central Eastville.

What it changed

  • Out-of-hours answers, so no chat waits until morning
  • Instant lead follow-up the moment a lead form comes in
  • Handoff to sales for the site visit, with the context already in the thread
721customers handled

From the Duckbot dashboard, as of October 2026.

Reconstructed LINE chat: a Customer asks at 05:50 if they can walk in; Duckbot says walk-ins are fine but booking ahead with a sales consultant is recommended, then shares the project location.
Reconstruction of a real conversation, customer details removed.
Sports venue booking · Udon Thani

Khaengtep FC (สนามแข้งเทพ FC)

Artificial-turf football pitches in Udon Thani. Their Duckbot is a round-the-clock AI receptionist on LINE and Messenger. It quotes prices and creates bookings itself, and players pay at the venue.

Reconstructed LINE chat: a Customer asks to book a team into tomorrow's 4-team round-robin; Duckbot asks for a team name and phone number, then confirms Monday 19:00, 5 hours, 450 THB, with no upfront payment.
Reconstruction of a real conversation, customer details removed.

A real booking

  1. The ask: a Customer wanted to book their team into tomorrow's 4-team round-robin.
  2. The details: Duckbot asked for a team name and phone number.
  3. Booked: Duckbot created and confirmed the booking (Monday, 19:00, a 5-hour session, 450 THB), instantly and with no upfront payment.

Price questions, answered right

When players ask what it costs, Duckbot answers from the venue's own price list. Here's what it quoted:

  • Pitch 1899 THB/hr adults · 599 THB/hr students (with 12 free waters)
  • Pitch 2799 THB/hr adults · 499 THB/hr students
  • 4-team round-robin450 THB per team Mon/Wed/Thu · 550 THB Saturday

These are Khaengtep FC's venue prices as the bot quoted them, not Duckbot pricing.

What it changed

A chat request becomes a confirmed booking entirely inside the chat, with no staff involved.

Features behind these stories

Every lead and booking, in one place

Both clients run on the same Duckbot dashboard. The customer list picks up details from each chat, and the bookings view keeps the bot's bookings and your team's walk-ins together.

See the features

Shared with client permission. Customer details have been removed, and chat visuals are reconstructions of real conversations.

Next step

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